Returns, Exchanges and Warranties

Lifetime Warranty

Purchasing a pair of Randolph glasses is the beginning of a lifelong relationship. We care about service at every point of contact and stand behind our product with a promise to repair or replace any broken solder joint for the lifetime of the frame or any manufacturer cause-related defect. We wouldn’t have it any other way.

Please click here to view our full warranty policy and procedures.

 

Returns and Exchanges

If, for any reason, you are not satisfied with your purchase from randolphusa.com, you may return it for full credit within 30 days or for exchange within 90 days of your purchase. Exchanges are while supplies last. A prepaid return label is provided for your convenience with every purchase from randolphusa.com from within the continental United States.

If you purchased a Randolph Engineering product from an Authorized Dealer, you must contact that dealer for any returns or exchanges (excluding returns covered under warranty).

To return your Randolph Engineering product* for return or exchange:

Mail your product utilizing the pre-paid postage and addressed label to:
Attn: Customer Care
Randolph Engineering, Inc
26 Thomas Patten Drive
Randolph, MA 02368
USA

Inside the package, please include the following:

  • Full Name
  • Street Address
  • Telephone Number (should we need to contact you)
  • Email address (if applicable)
  • Brief description of the reason for return
  • Copy of the original, dated sales receipt
  • The packing slip you received with your product (in lieu of the original sales receipt).
  • The complete sunglass product in original packaging (if the product is not in the original packaging, additional charges may apply).

FOR EXCHANGES*: We want you to be 100% satisfied with your product and are happy to exchange your product for another pair of glasses within the first 30 days after purchase. If the cost of the replacement product is greater than the original purchase price, please provide your credit card information. If the replacement product is less than the original purchase price, the difference will be credited to the original purchaser.

* Please note that without a valid proof-of-purchase, your return may not be accepted. Any item that has been personally engraved is non-returnable, non-exchangeable, and non-refundable. Items that have been personally engraved, however, are still covered under our lifetime warranty policy (see below). In addition, if you received your Randolph Engineering product as a gift purchased from randolphusa.com, it may be sent back for exchange only.

 

Repair Policy

Randolph products are engineered to last a lifetime. In order to keep your eyewear at top performance, we offer a repair service for those repairs not covered under our warranty (scratched lenses, for example). Please send the product to us. After evaluation, we will call you to discuss what we have found. If the defect is deemed covered under warranty, which is defined as a manufacturer defect, we will cover the cost of all work related to repairing or replacing your product and will waive the $12 processing fee. If your product is determined to be damaged as a result of standard wear and tear, we will charge a $12 processing fee and advise what the repair costs will be.

To send your Randolph Engineering product for repair:

Please send your product to:
Attn: Customer Care
Randolph Engineering, Inc
26 Thomas Patten Drive
Randolph, MA 02368
USA

Inside the package, please include the following:

    • Full Name
    • Street Address
    • Telephone Number (should we need to contact you)
    • Email address (if applicable)
    • Brief description of the problem or service you are requesting
    • Packing slip you received with your product or copy of the original receipt
    • All repairs not covered under warranty require a $12 processing fee.

 

Tune-Up Service

We also provide a tune-up service with a $12 processing fee for any Randolph eyewear product, which includes a frame fit adjustment, full cleaning, and change of nose pads. We will also do a full evaluation on your glasses and make any repair recommendations that may be needed.

If you have any additional questions about refunds, exchanges, or repairs, please call Customer Service for more information: 800-541-1405 (toll-free in USA) or 781-961-6070.