Returns and Exchanges
Let’s face it, buying eyewear online isn’t easy. So we try to make choosing glasses as simple as possible. If you are not satisfied with your purchase from www.randolphusa.com, and it meets our return guidelines, you may ship it back to us for a full refund. If you like your purchase but the frame color doesn’t quite meet your beach attire, then you may exchange your eyewear with another pair as long as its within 30 days from the date of purchase. Please visit our service request page to generate your RMA number, https://www.randolphusa.com/service-request-form/ All products returned must be in brand new condition, undamaged, with original packaging, and your RMA number included.
For your convenience, with every purchase from www.randolphusa.com within mainland United States will be accompanied with a prepaid return label for returns and exchanges in 30 days. If returning product from outside of mainland United States, the customer is responsible for the return shipping cost. For all international returns or exchanges, please go to our service request page to print your return form, https://www.randolphusa.com/service-request-form/ At this time, we only accept returns/exchanges on products purchased from www.randolphusa.com. After 30 days from purchase date, all sales are final.
Exchanges are while supplies last. If the cost of the replacement product is greater than your original purchase price, we will contact you for payment. If the replacement product is less than the original purchase price, the difference will be credited via the original purchase method.
*If you purchased a Randolph product from an Authorized Dealer, you must contact that dealer for any refunds or exchanges (excluding returns for repair or warranty).
*All sale items or engraved eyewear are not returnable or exchangeable*
Lucky for you, Randolph products are engineered to last a lifetime. In order to keep your eyewear looking first class and performing stupendously, we offer a repair or parts replacement service for those matters that are not covered under our warranty (such as scratched lenses and stepped or sat on frames for example). To ensure your Randolphs are treated with the utmost care, all repairs must be shipped directly to our returns department for service. Please begin your repair return at https://www.randolphusa.com/service-request-form/. Head on over to your local shipping facility and send them back to us for review. We highly recommend sending your eyewear back to us using a trackable method.
After our engineers inspect and evaluate your repair, we will contact you to discuss what we have found and notify you on your available options. If your repair is determined to be under warranty, which is defined as a manufacturer defect (see warranty policy), we will cover the cost of all work related to repairing or replacing your product and will waive the processing fee*. Any other repair or replacement services will be charged the processing fee* which covers return shipping and handling. Additional costs may apply complete your service. Please note that we do not accept cash. We accept checks, money orders, credit cards and PayPal as forms of payment.
*All repairs within the continental U.S. not covered under warranty require a $25 processing fee (which covers return shipping and handling), plus applicable tax is charged for each repair processed.
*All repairs outside of the continental U.S. not covered under warranty require a $35 processing fee (which covers return shipping and handling), plus applicable tax is charged for each repair processed.
COMPLIMENTARY TUNE-UP SERVICE
Yes we did say complimentary, free, zilch, nada, zero, well, you get the point. For all service requests and warranties we provide a tune-up service at no charge for all Randolph product, which includes a frame fit adjustment, a full cleaning, and shiny new nose pads. We will also do a full evaluation on your glasses and make any repair recommendations that may be needed.
Lifetime Limited Warranty
Nothing says a promise, more than a lifetime. We feel that purchasing a pair of Randolph Eyewear is the beginning of a lifelong relationship. Our frames are some of the strongest in the world, that’s why we promise to repair or replace any broken solder joint for the lifetime of the frame. We wouldn’t have it any other way. That means that Randolph, at its option, will repair or replace any broken solder joint on its metal frame eyewear throughout the lifetime of the product. Warranted items will be replaced with an identical or reasonably equivalent style at our discretion.
What is a solder joint you ask? Soldering is a process in which two or more metal items are joined together by melting and putting a filler metal (solder) into the joint, the filler metal having a lower melting point than the adjoining metal. Long story short, hinges, browbars and metal nose pad arms are examples of areas where you might have a solder joint breakage. Are you still unsure, not to fret, just sent them back into us for a full evaluation.
Two Year Limited Warranty
For everything outside of our Lifetime Limited Warranty, Randolph additionally warrants its eyewear against breakage that may be caused by defects in manufacturing or workmanship up to two years from the date of consumer purchase and, at its option, will repair or replace any such eyewear with an identical or reasonably equivalent style at our discretion without charge during that period. Randolph warranty programs do not cover scratched lenses, accidental breakage, lost, stolen, dropped, sat on, ran over, dog ate them, or any damaged product by unreasonable use. For these creative cases, we have developed a repair program through which new lenses can be ordered upon availability (see repair policy). This warranty is void if the original lenses or frames are altered by the consumer.
*Any accessories or apparel are not covered under warranty at Randolph
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED ON THE FACE HEREOF. Any consumer warranties of merchantability or fitness for a particular purpose which are not disclaimed under the foregoing language are conditioned on normal consumer use and do not cover damage which occurs beyond the point of manufacture, or failure which results from alteration, accident, misuse, abuse, neglect, or improper maintenance. RANDOLPH ENGINEERING, INC. WILL NOT BE LIABLE FOR THE PROMISES OF OTHERS IN THE COURSE OF SALES TO CONSUMERS.