Returns and Repairs



Returns


Returns are easy at Randolph! Eligible orders from RandolphUSA.com may be returned at no charge, in original purchase condition and packaging, within 30 days from the date of purchase. Start your return below and follow the instructions to receive your RMA number and free returns shipping label. *All sale items or engraved eyewear are not returnable.

Holiday Extended Returns:

All full-priced items purchased on RandolphUSA.com between November 3, 2022 and December 31, 2022, may be returned up to 60 days from the date ordered. All other terms and conditions of the RandolphUSA.com Return Policy still apply to items purchased. All purchases made after December 31, 2022 are subject to the Standard Return Policy.

After inspecting your return, we will issue a refund credit for the merchandise to the original payment method used. Please allow 2-3 weeks for the processing of your refund. All returns are subject to inspection. All sale items or engraved eyewear are not returnable.


Need to return an item?

For US orders placed on RandolphUSA.com, you can return your item using the form below and follow the instructions to receive your RMA number and free returns shipping label for orders being returned within the continental US. Then simply place a new order on our website.

Don't have your order number?

Contact Customer Service at returns@randolphusa.com 

Have an International Return?

If you are returning product from outside of mainland United States, or sending your product for repair or warranty please send to the following address:

Randolph Engineering, Inc.
Attn: Customer Care
26 Thomas Patten Drive
Randolph, MA 02368 USA

Please Note: Please include the following inside the package: Full Name, Street Address, Phone Number, Email address, and a brief description of the problem or service you are requesting. Be sure to keep track of your confirmation of delivery to us. For repairs, we will contact you once the inspection is complete and we are ready to process your order.

Exchanges:

Unfortunately, we do not offer direct exchanges. To replace an item, you will need to complete the following steps:

1. Follow our returns process to return the original item.
2. Place a new order for your replacement item.

Once your original (returned) item is received and processed, you will receive your refund within 3-5 business days.

Purchased your Randolphs from an Authorized Dealer or retail store?

If you purchased a Randolph product from a location other than this website (an Authorized Dealer or retail store), you must contact that dealer for any refunds (excluding returns for repair or warranty).

Repairs


Have a repair?

Visit our Warranty page to learn about our Repair Program.



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