Returns and Exchanges

We know sometimes things don’t fit or aren’t exactly what you were expecting and that’s okay! Randolph offers free and immediate exchanges or returns for just those occasions. 

  1. Orders are eligible for exchange or return within 30 days of the original purchase. 

  2. Free exchanges and returns apply to domestic U.S. orders placed on RandolphUSA.com

  3. Randolph products purchased from other vendors or third parties are not eligible for exchanges or returns through RandolphUSA.com

  4. Bought a Randolph product from an authorized dealer? Please contact your place of purchase.

  5. Services (like Laser Engraving) are not eligible for refund but engraved items are eligible for exchange.

  6. Some items may not qualify for exchange or return. 

 

Have a U.S. return?

US Returns

Have an international return?

International Returns

 

How does it work? 

  1. Select if your order was shipped to the US or was an international order.

  2. Follow the prompts on the next pages.

  3. Print the pre-paid return label and package your item(s) safely and securely. Please remember to include the original packaging and accessories.

  4. Drop your package off at a designated carrier location.

  5. Once your exchange or refund is completed on RandolphUSA.com, you will have 14 days to get your item on its way.

  6. Your requested refund will be processed when your package is received by the carrier.

  7. If your item is not received by the carrier within 14 days of the completed exchange or return request, your original purchase amount may not be refunded or applied to your exchange order. 

Don't have your order number?

Contact Customer Service at returns@randolphusa.com 

Have an International Return?

If you are returning product from outside of mainland United States, or sending your product for repair or warranty please send to the following address:

Randolph Engineering, Inc. 
Attn: Customer Care  
26 Thomas Patten Drive 
Randolph, MA 02368 USA

Please Note: Please include the following inside the package: Full Name, Street Address, Phone Number, Email address, and a brief description of the problem or service you are requesting. Be sure to keep track of your confirmation of delivery to us. For repairs, we will contact you once the inspection is complete and we are ready to process your order.

 

Repairs

Have a repair?

Visit our Warranty page  to learn about our Repair Program.

VISIT WARRANTY PAGE >