Returns are easy at Randolph! Eligible orders from RandolphUSA.com may be returned at no charge, in original purchase condition and packaging, within 30 days from the date of purchase. Start your return below and follow the instructions to receive your RMA number and free returns shipping label.
All sale items are not returnable.
All service fees, including Laser Engraving, are non-refundable. Engraved products returned within the Order Return Period may be refunded up to the price paid for the Product. Engraved products are NOT eligible for return or refund after the Order Return Period.
Order Return Period:
Randolph’s order return period is 30 days from the date ordered. Randolph may at its own discretion extend the order return period of some orders during seasonal events, campaigns, loyalty reward, fulfillment service or other corrective action.
After inspecting your return, we will issue a refund credit for the merchandise to the original payment method used. Please allow 2-3 weeks for the processing of your refund. All returns are subject to inspection.
Need to return an item?
For US orders placed on RandolphUSA.com, you can return your item using the form below and follow the instructions to receive your RMA number and free returns shipping label for orders being returned within the continental US. Then simply place a new order on our website.