Returns and Exchanges

Returns and Exchanges

Returns are easy at Randolph! Sunglasses may be returned at no charge, in original purchase condition and packaging, within 30 days of purchase. Start your return below and follow the instructions to receive your RMA number and free returns shipping label.


After inspecting your return, we will issue a refund credit for the merchandise to the original payment method used. Please allow 2-3 weeks for the processing of your refund. All returns are subject to inspection. *All sale items or engraved eyewear are not returnable or exchangeable*

Need to make an exchange? Please return your item using the form below and follow the instructions to receive your RMA number and free returns shipping label. Then simply place a new order on our website.

If you made a purchase prior to June 10th 2020 (on our old website) please follow these special instructions:

Our new website (launched June 10th, 2020) will not recognize your old account or order number in the above form, however, you can still return your frames. Please follow the below instructions to set up your new account and/or to return your product.

To set up a new account with our New Website visit :

If for any reason, you are not satisfied with your purchase from RANDOLPH, you may return it for a refund or exchange within 30 days of your purchase. After 30 days, all sales are final. A prepaid return label is provided for your convenience with every purchase from RANDOLPH from within the continental United States. If returning from outside of the USA, you will need to arrange for your return shipment.

If you purchased a Randolph Engineering product from an Authorized Dealer, you must contact that dealer for any returns or exchanges.

To return your Randolph Engineering product for return or exchange:
Mail your product to: Attn: Customer Care Randolph Engineering, Inc. 26 Thomas Patten Drive Randolph, MA 02368 USA

Inside the package, please include the following:
• Full Name
• Street Address
• Telephone Number (should we need to contact you)
• Email address (if applicable)
• Brief description of the reason for return
• Copy of the original, dated sales receipt
• The packing slip you received with your product (in lieu of the original sales receipt).
• The complete sunglass product in original packaging (if the product is not in the original packaging, additional charges may apply).


Don't have your order number?

Contact Customer Service at 


Have an International Return?

If returning product from outside of mainland United States, the customer is responsible for the return shipping cost. For all international returns or exchanges, please email: and we will be glad to help you.


Purchased your Randolphs from an Authorized Dealer or retail store?

If you purchased a Randolph product from a location other than this website (an Authorized Dealer or retail store), you must contact that dealer for any refunds or exchanges (excluding returns for repair or warranty).

Have a repair?

Visit our Warranty page to learn about our repair program.

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