HOW TO MAKE AND EXCHANGE
Unfortunately, we do not offer direct exchanges. To replace an item, you will need to complete the following steps:
1. Follow our returns process to return the original item
2. Place a new order for your replacement item.
Once your original (returned) item is received and processed, you will receive your refund within 3-5 business days.
HAVE AN INTERNATIONAL RETURN?
If returning product from outside of mainland United States, the customer is responsible for the return shipping cost. For all international returns or exchanges, please email: firstname.lastname@example.org and we will be glad to help you.
Free Shipping applies to US domestic orders with purchases totaling $99 or more only. Shipping method is at our discretion, however the customer may upgrade their shipping to a method of their choice at checkout for additional charges. Orders placed after 3pm EST will be shipped the next business day. Delivery dates are estimates and not guaranteed. Customization such as personalized engraving adds up to 3 business days to order ship date.
International shipping is excluded from free shipping option. Non-US or "International" customers are responsible for shipping costs plus all duties, fees and taxes.
Please contact the Randolph Customer Care team for more information on shipping. Call: 1-800-541-1405 Email: CustomerService@randolphusa.com
Don't have your order number?
Contact Customer Service at email@example.com
Purchased your Randolphs from an Authorized Dealer or retail store?
If you purchased a Randolph product from a location other than this website (an Authorized Dealer or retail store), you must contact that dealer for any refunds or exchanges (excluding returns for repair or warranty).
Have a repair?
Visit our Warranty page to learn about our repair program.