Shipping

FREE SHIPPING:

Free Shipping applies to US domestic orders with purchases totaling $99 or more only. Shipping method is at our discretion, however the customer may upgrade their shipping to a method of their choice at checkout for additional charges. Most orders are processed during business days 24-48 hours after receipt (not including weekends or holidays.) Delivery dates are estimates and not guaranteed. Customization such as personalized engraving adds up to 3 business days to order ship date.

International shipping is excluded from free shipping option. Non-US or "International" customers are responsible for shipping costs plus all duties, fees and taxes.

Please contact the Randolph Customer Care team for more information on shipping. Call: 1-800-541-1405 Email: CustomerService@randolphusa.com

HOLIDAY SHIPPING DEADLINES:

All shipping carriers are experiencing a busy holiday season, so we recommend shopping early to ensure your package arrives on time. For US Domestic orders, we recommend ordering before the following deadlines, however due to potential carrier delays we cannot guarantee delivery by December 24th:

Our delivery providers will make every effort to deliver your order within the expected timeframes. Shipping and delivery dates are estimates only and cannot be guaranteed.  

HOLIDAY FREE 2-DAY SHIPPING:

Select Free Shipping and place order before 12/20 Midnight ET. Domestic US orders $99+. Our carriers will make every effort to deliver your order in approximately 2 business days, however delivery dates cannot be guaranteed.

FREE SHIPPING:

Free Shipping applies to US domestic orders with purchases totaling $99 or more only. Shipping method is at our discretion, however the customer may upgrade their shipping to a method of their choice at checkout for additional charges. Most orders are processed during business days 24-48 hours after receipt (not including weekends or holidays.) Delivery dates are estimates and not guaranteed. Customization such as personalized engraving adds up to 3 business days to order ship date.

International shipping is excluded from free shipping option. Non-US or "International" customers are responsible for shipping costs plus all duties, fees and taxes.

Please contact the Randolph Customer Care team for more information on shipping. Call: 1-800-541-1405 Email: CustomerService@randolphusa.com

RECEIVE SHIPMENT ALERTS:

Stay up to date on your deliveries by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center.
https://www.fedex.com/en-us/service-alerts.html

SIGNATURE REQUIRED FOR ORDERS OVER $999:

We want to ensure you receive and enjoy your purchases. For domestic orders over $999.00, please be aware that a signature will be required by the carrier. Have your valid government-issued photo ID ready at the time of delivery. The delivery carrier may use scanning technology that electronically captures your first initial, last name, and also automatically verifies that adult age requirements are met. The carrier’s technology does not record or store other personal data (e.g., driver's license number, birthdate, home address, etc.). For more information, visit fedex.com/idscan.

HAVE A RETURN?

Visit our Returns page: https://www.randolphusa.com/pages/returns