Randolph usa <br> service workshop

MAKE YOUR SUNGLASSES LAST

Welcome to the Randolph USA Service Workshop – the place for all repairs and tune-up inquiries.

From minor adjustments to extensive repairs, every case is treated with utmost care in the Randolph Service Workshop at our factory in Randolph, Massachusetts, USA, by our highly-trained Service Engineers.

Looking for accessories to maintain your eyewear without sending it in for service? We have a Deluxe Care Kit, Replacement Nose Pads, and a Lens Cleaning Kit available for purchase in our Accessories collection.

Each repair includes a complimentary tune-up consisting of frame adjustments, new nose-pads, deep cleaning, and a hand-polish before your frames are shipped back to you.

Have a Prescription eyewear product that needs repair? Please Contact Us for assistance.

Start service Request >

FREQUENTLY ASKED QUESTIONS

We offer Frame Repair, Lens Replacement, Temple Repair, and Tune-Ups for Randolph eyewear products.

Pricing for individual services range from $69 to $169. Total cost of service varies based on amount of services needed. Once your eyewear is received and inspected by our Service Engineers, an invoice will be emailed to you for approval and payment before any services start.

Once we receive your eyewear it typically takes 5-7 business days for our team to repair and send your eyewear back to you.

Once your eyewear is received and inspected by our Service Engineers, an invoice will be emailed to you for your review and approval. As soon as your payment is submitted, you've approved the repairs and our Service Engineers will get to work on your eyewear.

HOW DOES IT WORK?

SUBMIT  A REQUEST

SUBMIT
A REQUEST

SHIP US  YOUR FRAMES

SHIP US
YOUR FRAMES

SERVICE ENGINEERSEMAIL YOU

SERVICE ENGINEERS
EMAIL YOU

SERVICE IS  COMPLETED

SERVICE IS
COMPLETED

WE SHIP YOUR FRAMES BACK

WE SHIP YOUR
FRAMES BACK

Start service request >

STILL HAVE QUESTIONS?

Our Customer Care Team
are here to help.

Customer Service >