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Refund policy

RETURNS & EXCHANGES:

We know sometimes things don’t fit or aren’t exactly what you were expecting and that’s okay! Randolph offers returns or free exchanges for just those occasions. 

  1. Orders are eligible for exchange or return within 30 days of the original purchase.  

  2. Free exchanges apply to domestic U.S. orders placed on RandolphUSA.com

  3. For Returns for refund, an $8 restocking fee will be deducted from your refund. 

  4. Randolph products purchased from other vendors or third parties are not eligible for exchanges or returns through RandolphUSA.com

  5. Bought a Randolph product from an authorized dealer? Please contact your place of purchase.

  6. Services (like Laser Engraving) are not eligible for refund but engraved items are eligible for exchange.

  7. Some items may not qualify for exchange or return. 

To process a return or exchange please visit our Returns Page