Purchasing a pair of Randolph glasses is the beginning of a lifelong relationship. We care about service at every point of contact and stand behind our product with a promise to repair or replace any broken solder joint for the lifetime of the frame or any manufacturer cause-related defect. We wouldn’t have it any other way.
That means that Randolph Engineering, Inc., at its option, will repair or replace any broken solder joints on its metal frame eyewear throughout the lifetime of the product. Randolph Engineering, Inc. warranties its eyewear against breakage caused by defects in materials or workmanship for one year from the date of consumer purchase and, at its option, will repair or replace any such eyewear without charge during that period. Scratched lenses are considered a result of normal wear, and are not covered under warranty. For these cases, we have developed a repair program through which new lenses can be ordered upon availability.
For warranty service work, simply send your Randolph Engineering product together with proof-of-purchase date and prepaid return postage to:
Attn: Customer Care
Randolph Engineering, Inc.
26 Thomas Patten Drive
Randolph, MA 02368
Randolph Engineering, Inc. will pay the return postage and effect repairs or replacement, at its option, without charge if within warranty coverage time period.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED ON THE FACE HEREOF. Any consumer warranties of merchantability or fitness for a particular purpose which are not disclaimed under the foregoing language are conditioned on normal consumer use and do not cover damage which occurs beyond the point of manufacture, or failure which results from alteration, accident, misuse, abuse, neglect, or improper maintenance. RANDOLPH ENGINEERING, INC. WILL NOT BE LIABLE FOR THE PROMISES OF OTHERS IN THE COURSE OF SALES TO CONSUMERS.
TO THE EXTENT ALLOWED BY LAW, CONSUMER WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE NOT DISCLAIMED UNDER THE FOREGOING LANGUAGE DO NOT EXTEND AFTER THE PERIOD OF ONE YEAR FROM THE DATE OF CONSUMER PURCHASE.
YOUR STATE MAY GIVE SPECIFIC CONSUMER RIGHTS SUPERSEDING THOSE CONTAINED HEREIN.