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Return Policy

If for any reason you are not satisfied with your purchase from randolphusa.com, you may return it for full credit within 30 days or exchange within 90 days of your purchase. Exchanges are while supplies last and for product of equal or lesser value. With every purchase from randolphusa.com within the United States, a prepaid return label is provided for your convenience.

If you purchase Randolph Engineering product from an Authorized Dealer, you must contact that dealer for any returns or exchanges (excludes returns covered under warranty).

To return your Randolph Engineering product for return or exchange:

  1. Mail your RE product with paid postage to: Randolph Engineering, 26 Thomas Patten Drive Randolph, MA 02368,
    Attn: Customer Care
  2.  Inside the package, please include the following:
  • Full Name
  • Street Address
  • Telephone Number (should we need to contact you)
  • Email address (if applicable)
  • Brief description of the reason for return
  • Copy of the original, dated sales receipt

Please follow the return procedure above, including the packing slip you received with your product in lieu of the original sales receipt. Include the complete product unit in original packaging (if the product is not in the original packaging additional charges may apply). If the cost of the replacement product is greater than the original purchase price, please provide your credit card information. If the cost of the replacement product is greater than the original purchase price, please provide your credit card information. If the replacement product is less than the original purchase price, the difference will be credited to the original purchaser. Please note that without a valid proof of purchase, your return may not be accepted.

To expedite the receipt of your replacement products, please order online or contact Customer Service with your exchange order. We will process your order and charge your credit card accordingly. Then, return your original purchase for refund/credit, following the above procedure. If you received your Randolph Engineering product as a gift purchased from randolphusa.com, it may be sent back for exchange only.

Warranty

Randolph Engineering, Inc. warrants its eyewear against breakage caused by defects in materials or workmanship for one year from the date of consumer purchase and, at its option, will repair or replace any such eyewear without charge during that period. Randolph Engineering, Inc., at its option, will repair or replace any broken solder joints on its metal frame eyewear throughout the lifetime of the product. Scratched lenses are considered normal wear, and are not covered under warranty.

Please click here to view our full warranty policy and procedures.

Repair Policy

Randolph products are made to last a lifetime. In order to keep your eyewear at top performance, we offer a repair service. Please send the product to us, and we’ll provide you with an estimate for the cost of repair or replacement of your product. If the defect is covered under warranty we will cover the cost of all work related to repairing or replacing your product and we will waive the processing fee.

To send your Randolph Engineering product for repair:

Mail your Randolph product with paid postage to: Randolph Engineering, 26 Thomas Patten Drive Randolph, MA 02368,
Attn: Customer Care

Inside the package, please include the following:

  • Full Name
  • Street Address
  • Telephone Number (should we need to contact you)
  • Email address (if applicable)
  • Brief description of the problem or service you are requesting
  • Packing slip you received with your product or copy of the original receipt

All repairs not covered under warranty require a $12 processing fee. Please enclose a check made payable to: Randolph Engineering, Inc. or we will contact you for credit card information.

Please note: We also provide a Tune-Up service for any Randolph eyewear product, which includes a frame fit adjustment, full cleaning, and change of nose pads. Call our Customer Service for more information: 800.541.1405 (toll-free USA) or 781.961.6070.