Q. What is your return/
exchange policy?
A. If for any reason you are not satisfied with your purchase from
randolphusa.com, you may return it for full
credit or exchange within 30 days of your
purchase. With every purchase from
randolphusa.com within the United States, a
prepaid return label is provided for your
convenience.
If you purchase Randolph
Engineering product from an
Authorized
Dealer, you must contact that dealer for
any returns or exchanges (excludes returns
covered under warranty).
Q. How do I return my
product?
A. To return your Randolph Engineering
product for return or exchange:
1.
Mail your RE
product with paid postage to: Randolph
Engineering, 26 Thomas Patten Drive
Randolph, MA 02368, Attn: Customer Service
-
Inside the package, please include the
following:
-
Full Name
-
Street Address
-
Telephone Number (should we need to
contact you)
-
Email address (if applicable)
-
Brief description of the reason for
return
-
Dated copy of the original sales
receipt
Complete product unit in
original packaging (If the product is not in
the original packaging charges may apply).
If you received your Randolph Engineering
product as a gift purchased from
randolphusa.com, it may be sent back for
exchange only. Please follow the return
procedure above, including the packing slip
you received with your product in lieu of
the original sales receipt. If the cost of
the replacement product is greater than the
original purchase price, please provide your
credit card information. If the replacement
product is less than the original purchase
price, the difference will be credited to
the original purchaser.
To expedite the receipt of
your replacement products, please order
online or contact Customer Service
with your exchange order. We will process
your order and charge your credit card
accordingly. Then, return your original
purchase for refund/credit, following the
above procedure.
Q. What is your warranty
policy, and how do I send my product in for
a warranty claim?
A. Randolph Engineering, Inc.
warrants its eyewear against breakage caused
by defects in materials or workmanship for
one year from the date of consumer purchase
and, at its option, will repair or replace
any such eyewear without charge during that
period. Randolph Engineering, Inc., at its
option, will repair or replace any broken
solder joints on its metal frame eyewear
throughout the lifetime of the product.
Scratched lenses are considered normal wear,
and are not covered under warranty.
Please click here
to view our full warranty policy and
procedures
Q. How do I know what size to
buy?
A. To find your ideal size,
use a ruler and mirror to measure your face
from temple to temple, and use the following
chart as a guide only:
Suggested Frame Size
|
Face Size
(temple to temple) |
|
57mm |
127mm or 5” |
|
62mm |
133mm or 5.2” |
|
66mm |
138mm or 5.4” |
|
68mm |
140mm or 5.5” |
|
72mm (XLW - wrap style) |
140mm or 5.5” |
Please note: Wrap style
frames will fit any size face more tightly.
As a general rule of thumb,
shooting frames should be larger than your
everyday sunglasses. The goal is to cover
the most of your field of vision as possible
to avoid any distractions while shooting. To
ensure a perfect fit, visit your local
Authorized RE Ranger Dealer
Q. Which length cable do I
buy?
A. For the average person,
the size of the frame will dictate the
length of the temple. Please use the
following chart as a guide. To ensure a
perfect fit, visit your local
Authorized RE Ranger Dealer
Frame Size
|
Frame Style
|
Suggested cable temple length |
|
57mm |
Ranger Sporter Rx |
150mm |
|
62mm |
Ranger Sporter Rx |
160mm |
|
62mm |
Ranger XL |
140mm |
|
66mm |
Ranger Classic |
150mm |
|
66mm |
Ranger XL |
150mm |
|
68mm |
Ranger Classic |
160mm |
|
68mm |
Ranger XL |
150mm |
|
72mm |
Ranger XLW |
145mm |
Please note: Wrap style
frames will fit any size face more tightly.
Bayonet temples will fit nearly all sizes.
Q. Can I go to my local
optician to get prescription lenses made for
RE Ranger frames?
A. No, all prescription
lenses for RE Ranger frames must be done
through an
Authorized RE
Optical Dealer that is authorized
to sell RE Ranger products. Since these
highly skilled opticians specialize in
shooting eyewear, they can meet the
intricate needs of shooting lenses.
Please note: Randolph
Engineering does not directly provide
prescription services.
Q. How do I care for my RE
Ranger lenses?
A. For everyday cleaning,
simply wipe the lenses with an RE Lens
Cloth, provided with every RE Ranger frame.
For a more thorough cleaning, wash the
lenses with a mild soap or detergent and
warm water, rinse and shake dry, then wipe
off excess moisture with an RE Lens Cloth.
RE also provides a Lens Cleaning Kit with
anti-fog lens cleaning solution.
Click here
to learn more.
Q. What is a CMT lens, and
how exactly does it work?
A. CMT, or ColorMag
Technology uses photo-active materials in
the lens coating to amplify only the
orange region of the light spectrum,
increasing the contrast between the target
and its background. ColorMag
reduces overall light transmission by
absorbing all the colors of light evenly,
much like a standard lens. But only ColorMag
then relocates this absorbed energy through
a quantum shift to convert it into orange
light. It can deliver up to 250% more orange
light than a standard lens without effecting
background colors.
A standard orange lens
highlights an orange target, but it also
color shifts everything else around it. This
gives an orange hue to everything you see.
Seeing an orange target against a background
that’s also been made to appear more orange
is far from optimal. Only ColorMag
lenses increase orange light without adding
an orange hue to any other color.
ColorMag
Technology is available exclusively through
Randolph Engineering.
Please note: Like other
photo-active products, CMT lenses will
diminish in affectivity over time- this is
normal. Avoiding prolonged exposure to
direct sunlight and placing them in the case
when not in use will maximize product life.
These lenses are not designed for use as
everyday sunglasses, and are not permitted
for driving.
Q. Can RE Ranger plano lenses
be made into prescription lenses?
A. No, a prescription lens
needs to be ground from a specialized lens
blank, which is much thicker than our plano
lenses. Please contact an
Authorized RE
Optical Dealer that is authorized
to sell RE Ranger products to purchase
prescription lenses for RE Ranger frames.
Q. What lens tints should I
buy?
A. Any serious shooter or
outdoor enthusiast will benefit from the
right lens tints, although choosing which
tints will work for you can be difficult.
Here are 3 important factors to consider
while selecting your tints:
Confidence Level
- What tints have you used in
the past? Most likely, the tint you’re most
accustomed to will give you the most comfort
and confidence while shooting.
Light Conditions
- The trick is to get your
eyes as focused as possible. Your pupils
regulate the amount of light that enters
your eyes - just like a camera shutter. In
low light, your pupils enlarge to allow more
light into your eyes. As a result, your eyes
become less focused. In bright light, your
pupils decrease in size and allow your eyes
to focus on distant objects. A simple rule
to get maximum focus on a target is to use a
lens tint that lets as much light in as
possible without squinting your eyes. To
follow this rule, you’ll need different lens
tints to use in varying light conditions.
Background -
What background are your
targets in front of? You’ll want to use
different lens tints according to the colors
of your background to highlight your target.
For instance, if you’re shooting orange clay
targets in front of green trees, you’ll most
likely want purple or vermilion lenses that
dull greens and highlight oranges. If your
background has glare, such as water, you’ll
most likely want to use a polarized lens.
See our
tint
descriptions as a guide to help
you choose the lenses that are right for
you.
Please
contact us
for further assistance with lens selection.
Q. Are your ALLSport lenses
available in all your frames?
A. Currently, our
ALLSportÔ
Polarized lenses are available in
only the
Ranger XLWÔ
Q. What are polarized lenses?
A. Polarized
lenses
reduce glare from reflective surfaces such
as water, snow, or the hood of a car. This
is done through a process called
polarization, which works much like Venetian
blinds reduce sunlight through a window.
Basically, sunlight is either absorbed or
reflected horizontally, diagonally or
vertically through polarized light-waves.
Horizontal polarized light-waves cause the
most problems for the human eye. When light
reflects off of a horizontal surface, it
hits your eye at the same angle. As a
result, the glare you see is even stronger
than the ambient sunlight around you.
Polarized lenses have a filter containing
tiny horizontal blinds that allow only
vertically polarized light to enter your
eyes. Glare is eliminated because the
horizontally-polarized light can’t get past
the horizontal blinds.
Since glare (or
horizontally-polarized light) is 7-10 times
stronger than ambient light, it’s extremely
harsh on your eyes, resulting in fatigue or
headaches. Our
Polarized Gray
lenses filter glare at above industry
standards for further protection and visual
clarity.
Q. How do I change my lenses?
A. Follow these 3 easy steps to ensure proper fit when
changing Ranger Classic
and Ranger XL
lenses:
To install:
1. Place the nose-bridge hook into the inside lens notch.
2. Hold the temple (ear piece) close to the hinge, and
gently spring it outward.
3. Slide the outside lens notch onto the temple hook.
Check for proper fit by pushing on the lens. When the
notch is properly seated, there will be no
movement.
Reverse this procedure to
remove lenses.
Follow these 3 easy steps to ensure proper fit when
changing Ranger XLW™ lenses:
To install:
1. Place
the hook next to the temple hinge into the
notch on the outside of the lens.
2.
Rotate the lens toward the bridge in the
center of the frame while gently pushing
outward on the temple. Place the inside edge
of the lens into the groove in the bridge.
3. Slide the lens
into the groove, then push it into the
bridge. You may need to gently twist the
lens to properly seat the hook in the bridge
into the lens notch. Check for proper fit by
pushing on the lens. When the notch is
properly seated, there will be no movement.
Reverse this procedure to
remove lenses.
Q. Do your RE Ranger lenses
block UV light?
A. Yes, all RE Ranger lenses
block 100% of UVA and UVB rays.
Q. Will my RE Ranger frames
come with a case?
A. Yes, all RE Ranger frames
are packed in a Nylon Sport Case.
Click here
for a description.
NOTE: RE Ranger frames are not rated as safety frames, and while lenses made of polycarbonate are virtually unbreakable, RE Ranger eyewear is not ANSI Z87.1 approved, and should not be considered a shield against eye injury.
