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Testimonials
“
I have used RE Aviator sunglasses for years and to say they are great would not be enough. I have been asked why I don't get another style. Well it goes back to my days in the United States Air Force and flying as a flight mechanic on the C-5a.... I continue to live my aviator dream wearing my RE Aviators.”
— Dennis McGowan, USA
“The other day I collected a neatly packaged cardboard carton from the post office and took it home, expecting it to be some mundane article I had ordered. Then to my surprise and initial bewilderment were these smart blue-gray packages that looked vaguely medical. Initially, I thought someone had sent the contents to the wrong address or that my evil twin had ordered something while I slept. Then it registered that I was staring at Randolph Engineering’s state of the art best. In short, I was knocked out. Birthday and Christmas hamper all in one.
Thank you so much Mimi and RE. So brand loyalty does have its rewards. But please advise me. I feel that at the very least I should have coughed up for the shipping. I really admire the way you guys keep subtly upgrading the brand image, such as incorporating the trade name logo into the frames. Nice one. And the polarized lenses make great sense in a country where there’s no shortage of glare. This is a happy marriage indeed: a product I love and a maker that is prepared to be so accommodating of its clients. Long may you prosper. If I might be of any assistance, in my modest way, of advancing RE’s cause (other than word of mouth, of course) I’m there.”
— Peter, Australia
“Just to let you know my Aviators came in the mail today and they are PERFECT! Beautiful, well-built glasses are not easy to find. Just the weight of the glasses when you hold them in your hand evidences quality. I was concerned that the glasses would not fit my head, but your sizing chart really helped and your return policy sealed the deal. Plus, the comments on your webpage regarding your company's top notch customer service made me feel as though it was a safe risk. For me, I am grateful that you offer the Aviators in x-small. I am a very happy customer and appreciate the quality product (something worth taking care of!). I plan on having my glasses a long time.”
— Carter Hick, Olympia, WA
“I recently purchased a pair of your aviator glasses, and discovered the frames were too large. I subsequently shipped them back the next day, and within a few days you had returned a pair in the proper size-no questions asked. This timely response is refreshing in this age of sub-par customer service. Furthermore, the glasses themselves are of the highest quality (particularly the hinges and ground- glass lenses which are distortion free). The tool kit is also a nice touch. I will be a repeat customer. Best wishes for the success of your operation.”
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Stephen Etzwiler, Las Vegas, NV
“It is very
rewarding to know there are companies here that
stand behind their products 100% and go the
direction of increasing the value with upgraded
packaging (the attractive and rugged cases) and
added accessories (the eyeglass repair kit and
lens cloths) instead of trying to do it less
expensively at the cost of quality and service.”
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Karl J.
Kisser,
Anchorage, AK
“I am writing this letter to compliment you on
your customer service. It is the best I have
ever seen… I made sure that I told everyone at
the club, not only what a great product you
have, but also what exceptional customer service
you provide.”
Bill Stephan,
De Pere, Wisconsin
“Thank you so much for your help with my
Aviators. Before I got my Aviators, I would buy
sunglasses at Wal-Mart. They would usually last
a month or two if I was lucky before they would
break. In one yr. I would probably spend around
200.00 on cheap sunglasses. I was really
hesitant to spend 100 dollars on sunglass
because I thought they would break like the
cheapies I used to buy. I finally caved and
bought my Aviators and I've had them for over
seven years. They are the sturdiest most durable
sunglasses I've ever had. 100.00 dollars is
nothing for a pair of sunglasses that will last
a lifetime. I get compliments on them all the
time. I would recommend this product to anybody.
The customer service is outstanding. It's
evident you care about getting a quality product
into your customer hands. Thank you so much for
making an outstanding quality product.”
—
Andy Engler
“Thank you so much for your quick and painless
process for returns. Fast and thoughtful
customer service is too much for most companies
to handle these days. You have been a wonderful
exception to come across!”
—
Rob O’Keefe,
Hammond, WI
“Got your glasses today. Greatly impressed by
the quality, which is already obvious from
looking at the frame and lenses. Made in the
USA, alas one of the few products still
remaining. Your CMT lens is indeed a revelation.
It should improve my numbers at the trap club!
The frame fits nicely, so no need to exchange…
My compliments to Randolph Engineering for
turning out an impressive product!”
—
Guus Schippers
“Just a short note to tell you how pleased I am
with my two new pair of RE Aviator Sunglasses. I
feel fortunate that I was tuned into Channel 5's
Chronicle and learned about your product. I'll
be sure to tell my friends about you.”
—
Bob
McKeon,
North Attleboro, MA
“Thanks for the outstanding service and
warrantee support. This is what makes Randolph
Engineering aviator sunglasses the best value in
the industry! I wouldn’t fly without them!”
—
Vincent Curl
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